Privacy

Avrils Trust is committed to protecting your privacy. This policy explains how we will handle the personal information you provide to us and what we learn about you from your visit to our website.
By using this site, you are agreeing to the terms of this Privacy Policy.  If you do not agree to our Privacy Policy then please do not use this site.

What is this Privacy Policy for?

This privacy policy is for this website www.avrilstrust.org.uk and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

Data Protection Act

We are conscious of our responsibilities under the Data Protection Act 1998 and we shall endeavour to ensure that any personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with that Act and all other applicable data protection laws and regulations.

What is Personal Information?

Personal information is information that can be used to identify you. It can include your name, date of birth, email address, postal address, telephone number, fax number and credit/debit card details.

Why do we collect and how do we use your information?

We may collect your personal information for a number of reasons, such as:

  • to provide you with the services, products or information you have requested;
  • to process any donation(s) we may receive from you;
  • to ask you to help us raise money or donate money to our charity, but always in accordance with our supporter promise;
  • to provide you with information about our work or our activities, that you have asked to receive;
  • for administration purposes e.g. we may contact you about a donation you have made or event you have expressed an interest in or registered for;
  • for internal record keeping, such as the management of feedback or complaints;
  • to analyse and improve the services we offer;
  • the use of IP addresses to block disruptive use, to record website traffic or to personalise the way our information is presented to you to identify your approximate location;
  • where it is required or authorised by law; and
  • assessing your personal information for the purposes of credit risk reduction or fraud prevention (regrettably some people target charities for illegal purposes such as money laundering and, quite rightly, we are required to monitor financial activity and report suspected fraud to the appropriate authorities).

We may contact you for marketing purposes by mail, e-mail, telephone, mobile telephone, text or social messaging; in some cases, this will require getting your permission. We may also send you service communications via e-mail, text or social posting, for example where you place an order for goods or services on our website, or if you have made a donation by text.

It is your choice on the type of communications and information you receive about our charity and the ways in which you can get involved. You can change your mind at any time by contacting us.

We will not use your information for marketing purposes if you have asked us not to. However, we will retain your details on a suppression list to help ensure we do not continue to contact you.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Security of Information

Avrils Trust is responsible for holding the data it collects from you securely.
Unfortunately, no data transmission over the internet is 100% secure. As a result, while we use our best endeavours to protect your information, Avrils Trust cannot guarantee the security of any information you transmit to us and you do so at your own risk. When we collect your information, we use strict procedures and security features to prevent unauthorised access.

Users 16 years and under

If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to the website.  Users without this consent are not allowed to provide us with personal information.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages.

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Changes to The Policy

We reserve the right, at our sole discretion, to modify, add or remove sections of this Privacy Policy at any time and any changes will be notified to you using the e-mail address you have given us or by an announcement on this site.  Your continued use of this site, following the posting of changes to these terms, will mean you accept these changes.

Access Rights

You have a right to access the personal data we hold about you from using this website.  If you wish to obtain a copy of this information, please write to us or email us at the addresses given below enclosing your postal details:

Avrils Trust

6 Weensland Road
Hawick
Roxburghshire
Scotland
TD9 9NP

E: info@avrilstrust.org.uk

Please ensure that you provide a contact name and address when making your request. It will be helpful to us and speed up the processing of your request if you could be as specific as possible about the information you require. However, you don’t have to state why you want the information.
Copies of information held about a child who has used the website can only be requested by that child or a person with parental responsibility for that child.

Privacy Queries

If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please contact us at the above address.
Thank you for visiting our site.